Timeout waiting for server - Connection lost for client

Using Ignition 8.1.20 Azure module 4.0.13

We are continually getting a timeout error message when attempting to connect to an Azure IoT Hub. Specifically, “Connection lost for client ‘Azure IoT Hub Device ID’ with because ‘Timed out waiting for a response from the server’ attempting to reconnect”. The “with because” is not a typo.

It connects for a minute or two based our timeout settings, but then keeps disconnecting.

All settings are set to default in the Azure Injector.

Are you seeing data show up in IoT Hub? Also, what do you mean by ‘based our timeout settings’? I’d suggest opening a ticket at support@cirrus-link.com and sending the full logs. Make sure to compress them as that mail server can only handle attachments of about 10MB.

Wow, thank you for the quick response Wes. We’ll reach out to Cirrus-Link support as you suggest. When I said, ‘based (on) our timeout settings’ what we meant was based on how often our Gateway polled Azure. For example if it was set to 30 seconds, it would disconnect every 30 seconds OR if it was set to 2 minutes, it would disconnect every 2 minutes. Thanks for helping us be more clear Wes.